We want to help you be as healthy as possible.
Harbor's Health Management Program is designed to help you manage illnesses and chronic diseases. We mail you detailed materials to help you manage your condition.
If you need more education, you will be signed up for case management. Case management includes a personal care plan with exact goals. Our nurses provide you with instructions and help in getting through the system. They can help you get transportation and can talk with your doctor. Your case is closed when the goals are met. Harbor Health Plan offers following care management services to its members:
Benefits Monitoring Program (BMP)
Lead Care Management
Disease-Specific Care Management
Substance Use Disorder
Complex Care Management
Transitions of Care
Members can enroll in any of these programs by calling Member Services line and requesting to speak with a Care Manager. Members can expect to receive self-management support, health education or care coordination help from Nurse Care Managers. Care Mangers can also refer to community resources to reduce socioeconomic barriers including access to safe and affordable housing, employment, food, fuel assistance and transportation to health care appointments.
Contacting Care Management Department
Harbor Health Plan Care Management staff are available to membership via toll-free number between normal business hours of 8:30 am and 5:00 pm EST from Monday through Friday at 1-844-427-2671. After-hours calls are answered by Harbor Health Plan’s contracted answering service and will be returned within one business day. Harbor Health Plan uses the 711 Relay Services to communicate with members with hearing or speech difficulties.